Effective Date: 09/30/2024
At T20 RPL Association, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and platforms. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you sign up for newsletters, purchase tickets, or register for events, we may collect personal details such as your name, email address, phone number, mailing address, and payment details.
- Non-Personal Information: We collect non-personal data such as browser type, IP address, device information, and website usage patterns to analyze how visitors interact with our website.
- Cookies: Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and track website performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To process your ticket purchases, event registrations, and manage your inquiries.
- Communication: To send you important information, updates, newsletters, and promotional content.
- Personalization: To tailor our services, content, and ads to your interests based on your preferences and usage.
- Improvement: To improve the functionality and user experience of our website and services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting our business. These service providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal processes, such as a court order or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to this Privacy Policy.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
5. Your Choices
You have the following options regarding your personal information:
- Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email.
- Access and Correction: You may request access to or correction of your personal information that we hold by contacting us.
- Cookies: You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies before providing any personal information.
7. Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child under 13 without parental consent, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact
At T20 RPL Association, we strive to provide a seamless experience for our customers. We understand that circumstances may arise that require refunds or returns. This policy outlines our terms for refunds and returns to ensure transparency and customer satisfaction.
1. Ticket Purchases
Tickets purchased for events hosted by T20 RPL Association are non-refundable under normal circumstances. However, refunds may be issued in specific situations outlined below:
- Event Cancellation: If an event is canceled by T20 RPL Association, ticket holders are eligible for a full refund. We will process the refund within [insert timeframe] days of the cancellation announcement.
- Event Postponement: If an event is rescheduled, ticket holders will have the option to either attend the rescheduled event or request a full refund.
- Incorrect Purchase: If you accidentally purchase the wrong ticket, please contact us within [insert timeframe, e.g., 24 hours] of the purchase, and we may offer a refund or exchange at our discretion.
2. Merchandise Purchases
For any physical or digital merchandise purchased through T20 RPL Association, the following refund and return conditions apply:
Physical Products (e.g., apparel, equipment):
- Return Eligibility: You may return physical products for a refund or exchange within [insert timeframe, e.g., 30 days] of receiving the item, provided the product is unused, unworn, and in its original packaging.
- Defective or Damaged Items: If your product arrives damaged or defective, please contact us within [insert timeframe, e.g., 7 days] of receiving the item to initiate a return or exchange. We will cover the return shipping costs in such cases.
- Non-Returnable Items: Certain items, such as customized or personalized merchandise, are not eligible for returns or refunds unless they are defective.
Digital Products (e.g., digital downloads, courses):
- Refund Eligibility: Due to the nature of digital products, we do not offer refunds once the digital product has been accessed or downloaded, except in cases where the product is found to be defective or incorrectly delivered.
- Defective Products: If the digital product is defective or not as described, please contact us within [insert timeframe, e.g., 7 days] to resolve the issue.
3. How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact Us: Send an email to [insert email address] with your order number, a description of the issue, and any relevant supporting documentation (e.g., photos of damaged items).
- Return Authorization: If your return is approved, we will provide you with a return authorization and instructions for sending the item back to us.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited back to the original payment method within [insert timeframe, e.g., 7-14 days].
4. Shipping Costs
- For Returns: Customers are responsible for paying the return shipping costs, except in cases of defective or incorrect items, where T20 RPL Association will cover the shipping.
- Non-Refundable Shipping: Original shipping charges (if applicable) are non-refundable unless the return is due to a T20 RPL Association error (e.g., incorrect item shipped).
5. Non-Refundable Situations
Refunds or returns will not be provided in the following cases:
- Change of mind after [insert timeframe] of purchase or ticket sale.
- Items not returned in their original condition, or with missing parts or packaging.
- Digital products that have been accessed or downloaded.
6. Contact Information
If you have any questions or need further assistance regarding our refund and return policy, please feel free to reach out to us: Contact Us Page
